Long time supporter of the Halifax Jazz Fest. This year I bought my $125 tent pass even before the line up was announced. Two of the six "paid" events were cancelled. Not the fault of the festival organizers but not my fault either. The person I spoke to at the office was both rude and unsympathetic.

I can honestly see if I came around a month later the refunds would have been disbursed, and I would have SOL. But they would not have even had time to compile any Friday PM responses yet and they drew the hard line with me on the other side of it.

I get that many festival workers are volunteers but truthfully that is new excuse for such shabby treatment.

I found out from a friend on Sunday July 20 that a $45 refund was offered to festival pass purchasers but you had to respond to a July 10 e-mail by Friday July 18. I checked to find the e-mail in my junk folder.

I immediately responded with the thinking that since it was not yet the next business day after the deadline, they would still be able and willing to honour the refund.

Monday I receive a very curt reply that I missed the Friday response date. Too bad. So sad. Hope to see you next year. —You won't see me there next year