We need to start turning people away from the Emergency Room. Stubbed toes, runny noses and headaches are for drop-in clinics. I watched a man and his wife drive in; he drove - she must be the one right? Nope, he registers. A woman is on the phone stating she is in "excruciating pain" yet she carried on a long conversation with the caller - and after, another waiting patient. If you can drive yourself to emergency, you don't need to be there. Your pain is not excruciating if you can chit chat about gardens, grandchildren and other how long the other person is married. I see it this way: you are referred to emergency by a doctor or if the triage assessment determines if your hang nail pain is indeed excruciating. If not, out you go! —Hospital Overlord