So I go into your convenience store today and you are on the phone behind the counter. Instead of lowering your phone to say 'just a second' or 'I'll be right with you' you go on talking and avoid eye contact with me while I stand awkwardly at the counter. It takes more of your energy in that moment to ignore me than to acknowledge my existence in your store. It was almost ten minutes before you could wrap up your personal time and serve me, and the thing is I wouldn't have minded the wait if you'd been human about it. —what happened to manners?