To the two kind and pleasant ladies who sat at my table on New Year’s Eve, thank you for turning the most dreadful and frustrating night of work into a bearable one. Your pleasant smiles and kind and supportive words drowned out the memories of cheap and cranky ill-spirited assholes I was forced to deal with all night and made my first hours of 2011 positive and remind me why I do what I do! —Grateful Server