To the patient, genuine human who works at the fragrance/cosmetics counter at a north-end pharmacy: You helped me. While I am only one day into trying new treatments, the fact that you were inquisitive and patient with me helped make me feel a little better. I'm not sure where these enormous, painful, under-the-skin cysts are coming from, but your confidence in your job and your patience to weigh out options with me made me feel cared for. You are amazing at what you do, and your commitment to helping people feel better about themselves shows. Thank you. —Pimple Patty