Leave home early enough to give yourself time to get to your bus stop.

While at bus stop waiting, please get fare, passes, tickets ready before the bus shows up. The bus driver as well as the other passengers will appreciate this.

When you see your bus approaching, please make a move toward the bus stop if you are not there already, you'd be surprized at how many people think we can read minds. Also this is important if there are many buses stopping at this stop. College and university students, the photo on your pass is there for a reason. Stop covering it up with your thumbs and or fingers, we need to see it. They are not for sharing. Good way to lose it, as in confiscated.

Please allow people to disembark before you shove your way onto the bus. Seniors are not that quick or as steady as you may be.

Please keep your music down to a mild roar because not everyone enjoys listening to whatever kind of music you like. There will be a lot of young people wearing hearing aids in a few decades.

If you are able please exit by the back doors to free up the front doors, making entering and exiting flow smoothly.

These should all be no brainners, but it seems we are in short supply of brains in this day and age.

Be courteous to others and respect your fellow riders. Don't use up a seat for your bags and parcels if the bus is crowded and people are standing.

If this is too difficult may I suggest a nice walk. Two feet and a heartbeat will take you practically anywhere. —Ding

In December, I dropped off a blazer (which had only been worn twice) to be cleaned to wear to my staff party. On date that I was given for pick up, I was told they didn’t have my blazer, and that it was likely marked wrong and I’d have it the following Friday. At this point I’m disappointed since the following Friday would be 6 days too late.

I began calling and visiting every few days, and was told that my blazer must be misplaced and they would be looking for it at another location. On each of these visits and calls, I was promised someone from management would be in contact with me (same day) to further discuss my situation. Never once did I ask for reimbursement, I just wanted them to find my blazer. (Also to note: I was aware that the slip stated: in the case of lost garments, we refund 5 times the cost of the service.)

Finally after 7 weeks of no contact from management, I called and was angry for the first time, my patience had run out. The next day I was called by a man who said he was part owner: he asked me the details of my jacket, wanted to know where it had been purchased and the cost. I was told he would be reimbursing me with a giftcard, and ensured me that what had happened to me was not the norm for their company. I of course thanked the man, knowing that this was above and beyond their stated policy. Later that evening I picked up an envelope… and to my surprise, the envelope was filled with gift certificates to THEM, and even better… they would expire in a little over a month. I laughed, a lot. That was not the agreement that we had communicated. I immediately tried to make contact with this man again to figure out which one of us was confused about our clearly stated arrangement.

After nearly 3 weeks and 5 messages left, I finally had my call returned. I merely wanted to understand where along the way the miscommunication happened, and to express my disappointment in how they handled the situation after their company lost something that I owed. I of course, was not interested in gift certificates to a company I had no confidence in. And to further add insult to injury, I was informed by a suddenly very rude and defensive man, that “if I was going to be like that” he would leave me a cheque for $45 (5 times the service cost).

I fail to see how any of this treatment can be deemed as even adequate customer service. There is an unwritten rule of trust when a consumer leaves their possession with a service provider. Do accidents happen? Of course! But it would have been really nice to have dealt with a company who didn’t attempt to push me to the side, and in the end speak so disrespectfully to me. ….I still just really want my blazer back. —Cranky Blonde

THE WORD HIPSTER HAS NO MEANING.
LITERALLY, IT HAS NO MEANING.

DID YOU REALIZE THAT PLAID AND GLASSES AND MUSIC AND BEER ARE JUST THINGS THAT THE MAJORITY OF HUMANS NEED AND OR ENJOY? IF EVERYONE IS A HIPSTER THEN NO ONE CAN BE A HIPSTER. DON'T YOU SEE?

EVERYONE IN THE WORLD CAN'T BE HIPSTERS!

— I AM TYPING IN CAPS BECAUSE I AM YELLING AT YOU.

Now onto the noise complaints. I went through a 3 month period where Saturday and Sunday mornings I had to get up at 3:30am for work, (not to mention I also at the time has a 1 month old child at home) our "lovely" neighbours upstairs had parties every Friday and Saturday night, when I called your after hours line (and actually got to talk to someone as 9 out of 10 times it went to Voice Mail) I was brushed off. I went into the office, talked to everyone who would listen but you never put a single noise complaint on their file all I had was police report numbers I had asked HRP for.

Finally I slipped and fell on the steps a few weeks ago and you did shit all! You have barely salted this year, you're in house "snow plowing" has caused more headaches than it is worth…. —Ticked Tenant

Just so you know, I liked pitchfork before it was cool, but I'd rather not talk about it, because that's how little I care. Are you looking at my ironic tattoos yet?

Come check out my band, I'll be wearing an ironic t-shirt under a plaid shirt and expressing myself under my facial hair. But whatever. —ughh....